• Office Address

    #151, 9th Main Road, Sector 6, HSR Layout, Bengaluru, Karnataka 560102


    For Sales Inquiries

    Call us at 1800 3000 7341 (Toll Free) OR mail us at sales@ezetap.com


    For Product Support

    Call us at 1800 2000 313 (Toll Free) OR mail us at support@ezetap.com


    For App Download

    Get the Ezetap mPOS app by giving us a missed call at 080-33013131

Big Basket

Success Story

Making grocery shopping happy

Ezetap’s customized last mile payment solutions enable India’s leading online supermarket company to increase operational reach to 25 cities in a cost effective & scalable way.
25
Cities
Operation
40,000
Deliveries
daily
Story

Offline customers online

Based in Bangalore, Big Basket is an online supermarket delivering grocery to households. With more than 18,000 products, they wanted to replicate offline experience seamlessly online. Big Basket guarantees on-time delivery and Best quality to customers every time.
Goal

Increase operational reach of business

Big Basket wanted to increase operational reach and add new customers to their business. As an industry leader, they wanted to deliver seamless last mile delivery and payment acceptance, crucial to superior customer experience.
We wanted to bring convenience to customer in terms of technology and products, this is where our journey with Ezetap started
–Hari Menon, CEO and Co-Founder, Big Basket
Solution

Delivering scalable hassle free,
multi-payment acceptance

Big Basket clearly understood that last mile experience of customer defined their brand experience. Their need was to increase operational reach along with improved customer experience. To enable this, Big Basket wanted to enhance their last mile payment acceptance process, critical to deliver superior customer experience.

Big Basket enabled this by introducing card-on-delivery with SDK integration into their mobile app. With this, Big Basket could accept credit/debit cards from customers once they are satisfied with their delivery.

This eliminated need for cash handling by delivery agents and led to overall cost optimization and higher agent productivity.

Solutions Used

SDK Integration
Card-on-delivery

Massive Success

With custom payment acceptance solutions, Big Basket was able to deliver differentiated, superior customer experience leading to a highly successful increase in operational reach. Results are
  • 25 operational cities
  • 40,000 deliveries daily
  • Higher agent productivity

    Other Solutions

    Multi-Bank EMI

    Single mPOS solution to grow your business by offering multi-bank EMI

    On-Us Routing

    Best MDR rates for businesses to enable cost efficient business operations

    Multi-TID

    Single mPOS solution to collect all forms of payments on behalf of multiple merchants

    Smart Charge Slips

    Transforms payments from transactional to experiential thereby reaping rich dividends for businesses

    Universal Wallet Acceptance

    First and the only payment acceptance partner to harness the power of mobile wallet proliferation for businesses in India

    Remote Pay

    Everywhere payments for the always-on and always-on-the-move customers
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