• Office Address

    #151, 9th Main Road, HSR Layout - Sector 6, Bengaluru, Karnataka 560102

    For Sales Inquiries

    Call us at our toll-free no.
    1800 3000 7341;
    or mail us at sales@ezetap.com

    For Media Queries

    Write to sara.b@ezetap.com

    For App Download

    Give us a missed call at

    For Customer Care

    Call us at our toll-free nos.
    1800 212 212 212,
    1800 313 313 313
    or mail us at support@ezetap.com

Urban Ladder

Success Story

Delivering Happy Homes

Leading curated online furniture seller in India uses Ezetap’s Universal Payment Acceptance to enhance customer experience, optimise cost efficiency, and upsell high value products.

An online furniture store

Based in Bangalore, Urban Ladder curates & sells furniture online. They deliver hassle free online furniture experience through continuous innovation.

Zero friction delivery

Urban Ladder promises Zero friction delivery to its customers. This means complete control over the last mile from the time of order by customer to the time of payment and product assembly. Being a high-value purchase, most customers wanted an option to pay by card at the time of delivery along with an option to convert to EMI.
We have to operate a tight ship to ensure the frictionless deliveries we promise to our customers. Ezetap makes the transaction so hassle-free, the only thing the delivery people focus on is to install the furniture. The simple operation mechanism, scale of coverage, the customer data tracking, and the close integration with existing systems make Ezetap an invaluable component to Urban Ladder’s business.
–Kaustabh Chakraborty, Sr. Vice President - Operations at Urban Ladder

A seamless payment experience

Urban Ladder has its own mobile application for delivery agents. Ezetap provides an SDK solution which provides an easy and seamless integration. With this single integration, Urban ladder was able to accept multiple modes of payment like credit cards, debit cards, cash, cheque and wallets. In the near future, they can even accept UPI payments with this same integration. With Multi-Bank EMI feature enabled, Customers were also given an option to convert high-value purchase into affordable EMI options. This resulted in customers buying their preferred items without worries of cost resulting in higher wallet share of customers. With Ezetap, Urban ladder has given absolute choice of payment modes and thereby delivering their brand promise of Zero friction delivery to customers.

Solutions Used

SDK Integration
Multi-Bank EMI

Massive Success

With deployment of Ezetap solution, Urban Ladder was able to see a significant increase in all their key business metrics.
  • Happy customers – Choice of payment mode, EMI
  • Happy Delivery Agents with improved efficiency – Less time spent on payment, more on furniture delivery
  • Hassle free cash management – Less cash management and quick deposit of collections in their account

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