Facilitating last mile loan payment collections seamlessly

Facilitating last mile loan payment collections seamlessly


Ezetap streamlined Shriram Transport's payments process which made a positive impact on their business and operational efficiency while optimizing costs and increasing revenue.

Facilitating last mile loan payment collections seamlessly

1700 touchpoints deployed in <30 days

Facilitating last mile loan payment collections seamlessly

Reduction in transaction failure rate from > 40% to <1%

 Seamless last mile loan payment collections

Story

Seamless last mile loan payment collections


Shriram Transport with its Android-based collections mobile app and terminals deployed among all its agents used to accept card payments. However, they were facing several issues with their existing provider such as high failure rates during transactions, service and reporting problems.

A complete revamp of the payment experience

Goal

A complete revamp of the payment experience


The company was looking to partner with a payment service provider that could provide an end-to-end integrated payment solution in conjunction with their current android-based mobile app for collections, that would enhance both their business and operational efficiency.

A comprehensive integrated payment solution

Solution

A comprehensive integrated payment solution


Shriram Transport chose Ezetap as their payment technology partner. Ezetap provided a combination of hardware and a software solution.

  • Integrated Payments Platform: The software consisted of a Universal Payment Acceptance platform in the form of an SDK which was integrated with their existing Android mobile app.
  • Smart Terminals: The company was given smart and easy to carry POS terminals which were deployed among all FOS agents. These helped in accepting card-based payments at customers’ doorstep.
  • Auto-Reconciliation as a Service: Ezetap also provided automated reconciliation and reporting as an added service that helped in mapping order id to the transaction and settlement reports all in one place.

massive_success

Massive Success


  • Ezetap helped Shriram Transport transform their payments process from a disconnected and slow experience to a seamless and a superior experience.
  • The transaction failure rates were brought down from 40% to 1%.
  • Agent productivity was enhanced as the need for cash handling by delivery agents was eliminated.
  • End-to-end automated reconciliation and reporting helped Shriram Transport. increase the efficiency of their finance department as minimal time and effort was spent on manual reconciliation.
  • Reduced time-to-market as service-related issues were eliminated Ezetap helped streamline the payments process of Shriram Transport, positively impacting business and operational efficiency while optimizing costs and increasing revenue.
Enhanced in-store experience
Enhanced in-store experience

Enhanced in-store experience

Easing tax collection process
Easing tax collection process

Easing tax collection process

Digitising rural retail
Digitising rural retail

Digitising rural retail