Making grocery shopping happy

Making grocery shopping happy


Ezetap’s customized last mile payment solutions enable India’s leading online supermarket company to increase operational reach to 25 cities in a cost effective & scalable way.

Making grocery shopping happy

40000 deliveries daily

Making grocery shopping happy

25 Cities Operation

Offline customers online

Story

Offline customers online


Based in Bangalore, Big Basket is an online supermarket delivering grocery to households. With more than 18,000 products, they wanted to replicate offline experience seamlessly online. Big Basket guarantees on-time delivery and Best quality to customers every time.

Increase operational reach of business

Goal

Increase operational reach of business


Big Basket wanted to increase operational reach and add new customers to their business. As an industry leader, they wanted to deliver seamless last mile delivery and payment acceptance, crucial to superior customer experience.

Delivering scalable hassle free, multi-payment acceptance

Solution

Delivering scalable hassle free, multi-payment acceptance


Big Basket clearly understood that last mile experience of customer defined their brand experience. Their need was to increase operational reach along with improved customer experience. To enable this, Big Basket wanted to enhance their last mile payment acceptance process, critical to deliver superior customer experience.

Big Basket enabled this by introducing card-on-delivery with SDK integration into their mobile app. With this, Big Basket could accept credit/debit cards from customers once they are satisfied with their delivery.

This eliminated need for cash handling by delivery agents and led to overall cost optimization and higher agent productivity.

Solution Used

SDK Integration
Card-on-delivery

massive_success

Massive Success


  • With custom payment acceptance solutions, Big Basket was able to deliver differentiated, superior customer experience leading to a highly successful increase in operational reach. Results are
  • 25 operational cities
  • 40,000 deliveries daily
  • Higher agent productivity
customer_speak

Customer Speak


Delivering happy homes
Delivering happy homes

Delivering happy homes

Digitising fine collections for Bangalore Traffic Police
Digitising fine collections for Bangalore Traffic Police

Digitising fine collections for Bangalore Traffic Police

Digitizing the world's largest subsidy program: LPG cylinder delivery
Digitizing the world's largest subsidy program: LPG cylinder delivery

Digitizing the world's largest subsidy program: LPG cylinder delivery