Ezetap’s customized last mile payment solutions enable India’s leading online supermarket company to increase operational reach to 25 cities in a cost effective & scalable way.
40000 deliveries daily
25 Cities Operation
Based in Bangalore, Big Basket is an online supermarket delivering grocery to households. With more than 18,000 products, they wanted to replicate offline experience seamlessly online. Big Basket guarantees on-time delivery and Best quality to customers every time.
Big Basket wanted to increase operational reach and add new customers to their business. As an industry leader, they wanted to deliver seamless last mile delivery and payment acceptance, crucial to superior customer experience.
Big Basket clearly understood that last mile experience of customer defined their brand experience. Their need was to increase operational reach along with improved customer experience. To enable this, Big Basket wanted to enhance their last mile payment acceptance process, critical to deliver superior customer experience.
Big Basket enabled this by introducing card-on-delivery with SDK integration into their mobile app. With this, Big Basket could accept credit/debit cards from customers once they are satisfied with their delivery.
This eliminated need for cash handling by delivery agents and led to overall cost optimization and higher agent productivity.
We wanted to bring convenience to customer in terms of technology and products, this is where our journey with Ezetap started. ”
- Hari Menon
CEO and Co-Founder, Big Basket