Delivering happy homes

Delivering happy homes


Leading curated online furniture seller in India uses Ezetap’s Universal Payment Acceptance to enhance customer experience, optimise cost efficiency, and upsell high value products.

Delivering happy homes

220 Stores

Delivering happy homes

17 States

An online furniture store

Story

An online furniture store


Based in Bangalore, Urban Ladder curates & sells furniture online. They deliver hassle free online furniture experience through continuous innovation.

Zero friction delivery

Goal

Zero friction delivery


Urban Ladder promises Zero friction delivery to its customers. This means complete control over the last mile from the time of order by customer to the time of payment and product assembly. Being a high-value purchase, most customers wanted an option to pay by card at the time of delivery along with an option to convert to EMI.

A seamless payment experience

Solution

A seamless payment experience


Urban Ladder has its own mobile application for delivery agents. Ezetap provides an SDK solution which provides an easy and seamless integration. With this single integration, Urban ladder was able to accept multiple modes of payment like credit cards, debit cards, cash, cheque and wallets. In the near future, they can even accept UPI payments with this same integration. With Multi-Bank EMI feature enabled, Customers were also given an option to convert high-value purchase into affordable EMI options. This resulted in customers buying their preferred items without worries of cost resulting in higher wallet share of customers. With Ezetap, Urban ladder has given absolute choice of payment modes and thereby delivering their brand promise of Zero friction delivery to customers.

Solution Used

SDK Integration
Multi-Bank EMI

massive_success

Massive Success


  • With deployment of Ezetap solution, Urban Ladder was able to see a significant increase in all their key business metrics.
  • Happy customers – Choice of payment mode, EMI
  • Happy Delivery Agents with improved efficiency – Less time spent on payment, more on furniture delivery
  • Hassle free cash management – Less cash management and quick deposit of collections in their account
customer_speak

Customer Speak


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