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Policies

Read the different policies and disclaimer statements pertaining to Ezetap

By visiting and/or accessing our website www.ezetap.com or the Merchant portal at www.ezetap.com/portal or by using our services through the mobile application Ezetap (“App”) or the Website, (collectively “Platforms”), you agree to be bound by the terms of this Privacy Policy. For the purpose of this Privacy Policy, the term “Us”, “We”, or the “Company” refers to Ezetap Mobile Solutions Private Limited. The term “You” or “User” refers to the end user. This Privacy Policy is a part of the Terms of Use available at www.ezetap.com and all terms defined in the Terms of Use have the same meaning used here in this Privacy Policy.

By visiting our Platforms and/or by providing Your information and/or by availing Our services, You consent to the collection, storage and use of the information You disclose on our Platforms in accordance with this Privacy Policy, including but not limited to, your consent for sharing your information as per this Privacy Policy. You acknowledge and agree that even if You are not a registered User with Us, We may collect information about You, if a registered User has provided Us with Your information to facilitate services.

If we decide to change our Privacy Policy, We will post those changes on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it. If You do not agree for the forgoing, please do not continue to use or access our Platforms.

1 Collection of Personally Identifiable Information
1.1 When you visit Our Website or use our App/SDK, Our server will collect the following information such as:

• Your IP address;
• The website from which you were referred to our website (e.g. if you followed a link);
• The webpages you are visiting on our website;
• The browser you are using and its display settings;
• Your operating system;
• The date and duration of your visit.

1.2 We may use this information to do internal research on our Users' demographics, interests, and behaviour to better understand, protect and serve our Users. This information is compiled and analysed on an aggregated basis. 

1.3 If you are desirous of registering with Us, You will be required to provide certain other information about You to help us serve You better. The information collected by Us includes the information provided by You, like:

• Name, e-mail address, mobile number, city, and other profile data that may have chosen to provide on the Platforms for the registration purpose. 
• Any other information, as may be required by Us, for providing Our services to You. 

1.4 During the registration process, We indicate fields that are mandatorily required to be filled and fields that are optional. The Users may decide whether or not to provide such information to Us. In case you choose to decline to submit information on the Platform, We may not be able to provide certain services to You and We shall not be liable and or responsible for non-provision of services to You. Any information provided by You will not be considered as sensitive and confidential if it is freely available and/or accessible in the public domain.

1.5 On Our Website, You can browse without telling Us who You are or revealing any personal information about Yourself. However, We may automatically track certain information about You based on Your behaviour on Our Website. This information may include the URL that You just came from (whether this URL is on our Platforms or not), which URL You next go to (whether this URL is on our Platforms or not), Your browser information, and Your IP address.

1.6 On Our Website, We use data collection devices such as "cookies" on certain pages to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist Us in providing Our services. We offer certain features that are only available through the use of a "cookie". You are always free to decline our cookies if Your browser permits, although in that case You may not be able to use certain features on the Platforms. Additionally, You may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

2 Additional Information
When You use Our services, We may collect information about You, with Your permission, in the following general categories:
 2.1 Location Information: When You use the Platforms through the telecommunication device, we collect Your location data. If You permit the Platforms to access Your location through the permission system used by Your mobile operating system, We may also collect the precise location of Your device when the App is running in the foreground or background. We may also derive Your approximate location from Your IP address.

2.2 Device Information: We may collect information about Your mobile device, including, for example, the hardware model, operating system and version, software and file names, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
 

3 Use of Personal Information
3.1 The information collected by Us through our Platforms may be used inter alia for the following purposes:

• To provide Our services to You;
• Internal record keeping;
• To improve Our products and services or provide new products and services.
• For sales and marketing purposes (with your prior permission). 
 3.2 We may periodically send promotional e-mails or messages on the App about special offers or other information which We think You may find interesting.

3.3 From time to time, We may use the information to customize the Website or App according to Your interests.

3.4 We may use personal information to resolve disputes that may arise with the use of Our Services, help promote a safe service to all the Users of the Platforms, measure consumer interest in our services, customize your experience, detect and protect Us against error, fraud and other criminal activity, enforce Our terms and conditions.

3.5 We identify and use Your IP address to help diagnose problems with Our server, and to administer Our Platforms. Your IP address is also used to help identify You and to gather broad demographic information.

4 Sharing of Personal Information
4.1 We may share Your information with our affiliate and group companies and their respective officers and employees and/or third party service providers, if required, for the purpose of processing Your information on Our behalf. In such an event, We shall ensure that the recipients of such information agree to process the information based on Our instructions and in compliance with this Privacy Policy and other relevant confidentiality and security measures. 

4.2 We share Your information with payment service providers and regulatory authorities in the event of any request from such authorities.

4.3 We may disclose Your personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Users or the general public.

4.4 We and Our affiliates will share/sell some or all of the collected information with another business entity should We (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to all the information collected.

4.5 We do not disclose personal information about identifiable individuals to advertisers, but We may provide them with aggregate and/or anonymized information about our Users to help advertisers reach the kind of audience they want to target. We may make use of the information We have collected from You to enable Us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

4.6 We may share Your information with our sponsors, and/or business partners. Your Information could be shared so that you may receive newsletters, offers, information about new services, and other information, if applicable. The information collected from You and other users may be analysed in different manners.

5 Updating Personal Information
We shall make good faith efforts to provide You access to your information, upon request from You, and shall further ensure that any information found to be inaccurate or deficient shall be corrected, subject to any requirement for such information to be retained by law or for legitimate business purposes. We shall ask You to identify yourself and the information requested to be accessed, corrected or removed before processing such requests. Even after You delete Your information, residual copies may remain in our backup systems to comply with applicable law requirements. 

6 Information Safety
All information is saved and stored on servers, which are secured with passwords and pins to ensure no unauthorised person has access to it. Once Your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
 

7 If You choose to unsubscribe from the Platform or delete any or all of your information, you may send an e-mail to support@ezetap.com. Please note, We may still retain some or all information and record of transactions as required by any law, contract or policy applicable to Us for as long as required under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

Please read the following terms of use (“Terms of Use” or “Terms”) of the website www.ezetap.com or the mobile application, EzePay/mPOS/SDK (“Application”), (collectively “Platforms”). 

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a registered User on the Platforms by providing information while registering on the Platforms. The term "We", "Us", "Our" shall mean Ezetap Mobile Solutions Private Limited (“Company”, which expression shall, wherever the context permits, admits or requires, be deemed to mean and include its successors in interest and permitted assigns). The Platforms are owned and operated by the Company. Please read the Terms carefully before logging in, or using in any manner whatsoever the Platforms.

You will be bound by the Terms of Use set forth herein and the Privacy Policy available here www.ezetap.com/policies-ezetap when you visit and/or access the Platforms. These Terms of Use and the Privacy Policy constitute a valid and legally binding agreement between You and Us, Ezetap Mobile Solutions Private Limited. By logging in, or using the Platform or Our services, You agree to be bound by these Terms, the Privacy Policy including any additional guidelines and future modifications. 
We may update these Terms of Use from time to time and will notify You as and when We do so. Please ensure You read Our Terms of Use and any updated version when You use the Platforms. This document is an electronic record in terms of the Information Technology Act, 2000 (“IT Act”), the rules thereunder as applicable, and the provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures.

The Company and You may be individually referred to as a “Party” and collectively as “Parties”, as the context may require in the Terms.

1. Acceptance of Terms
1.1 These Terms set forth a legally binding contract between You and Us. By using the Platforms, You agree to be bound by these Terms. Even if You only visit either of the Platforms or review any of the services offered by Us, You will be bound by these Terms. If You do not accept these Terms You must not use the Platforms.

1.2 To accept these Terms, You must be at least 18 (eighteen) years of age or such other older legal age as is required in Your jurisdiction to form a legally binding contract in Your jurisdiction. In the event that You are below 18 (eighteen) years of age or such other older legal age as is required in Your jurisdiction to form a legally binding contract, please ensure that Your guardian accepts these Terms and has read and understood the provisions of the Terms on Your behalf. 

1.3 In the event that You are reviewing these Terms on behalf of a company, You herein represent and warrant that You are authorised to review and accept these Terms on behalf of such company. 

1.4 In consideration of Your use of the Platforms, You represent that You are of legal age to form a binding contract and are not a person barred from receiving services under any law in force in India or other applicable jurisdiction. You also agree to:

• provide true, accurate, current and complete information about Yourself as prompted on the Platforms;
• maintain and promptly update Your data to keep it true, accurate, current and complete. 

1.5 If You provide any information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We reserve the right to suspend or terminate Your account and refuse any and all current or future use of the Platforms (or any portion thereof) at any time. 

1.6 You may access the Platforms as available for Your use. 

1.7 You will be required to enter a valid phone number while registering on the Platforms. By registering Your phone number with Us, You consent to be contacted by Us via phone calls, SMS notifications, and/or e-mails, in case of any subscription/service updates. 

1.8 For information about the Company’s policies and practices regarding the collection and use of Your personally identifiable information, please read the Privacy Policy at www.ezetap.com/policies-ezetap. 

1.9 The Platforms are intended exclusively for the use of residents of India. Citizens and residents of countries other than India may access the Platforms and avail the services only to the extent the applicable laws of India and of their countries permit them to access and avail the services. You agree that You will be solely and absolutely liable for any liability incurred by You in India and shall indemnify the Company against any liability incurred by the Company in this regard. Nothing on the Platforms shall be considered as a solicitation to buy or an offer to sell a security, or any product or service, to any person in any jurisdiction where such solicitation, offer, purchase or sale would be unlawful under the laws of that jurisdiction.
 

2. Registration and Services
2.1 To avail any services offered by the Company, You will have to register with the Platforms to create Your account. To register You will be required to open an account by completing the registration process, by providing Us with current, complete and accurate information as prompted by the registration form. You may then update the personal information relating to You. To access Your account on the Application or the Website, You will be asked log in with Your username and password [Note to Client: please confirm], to establish a unique identity for You. You are responsible for maintaining the confidentiality of Your password, passcode and account information, and are fully responsible for all activities that occur under Your password, passcode or account. If there is any compromise on Your password and/or Your passcode You can change Your password and or passcode using the ‘forgot password’ and/or ‘forgot passcode’ functionality.

The Company offers You a number of financial services to You including, but not limited to, various online payment services, and offline mobile point of sale devices and services. You may voluntarily subscribe to any or all services provided by Us. You acknowledge that the cost of each device and service provided by Us may differ from customer to customer. You may use devices and services only after the amount specified by Us is paid, to avail the services. You alone are solely responsible for determining the service and/or the number of devices required that are appropriate or suitable for You. 
2.2 The Company does not guarantee the consistency or the stability of the Platforms. Further, any devices and/or services provided by the Company may be subject to change at the discretion of the Company, and the Company does not require Your permission for the same. 

2.3 Any payments made to the Company in respect of devices and/or services may be refundable as per the Company’s Refund Policy. For more details, please visit, www.ezetap.com/policies-ezetap. 

3. Prohibited Conduct
3.1 You agree that You shall not use the Platforms in order to host, display, upload, modify, publish, transmit, update, distribute, share, store or destroy material: 

• in violation of any applicable law or regulation;
• in a manner that will infringe the copyright, trademark, trade secret or other intellectual property or proprietary rights of others or violate the privacy, publicity or other personal rights of others;
• that belongs to another person and to which the user does not have any right to;
• that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, threatening, abusive or hateful or racially, ethnically objectionable, disparaging, relating encouraging money laundering or gambling or otherwise unlawful in any manner whatsoever;
• harm minors in any way;
• deceives or misleads the addressee about the origin of such message or communicates any information which is grossly offensive or menacing in nature;
• impersonate another person or entity;
• contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of the Company’s computer systems or site or the Company’s users, customer’s computer systems or site;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or of public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or insulting any other nation;
• any content which is non-compliant with the Information Technology Act, 2000, Rules and regulations, guidelines made thereunder, including Rule 3 of The Information Technology (Intermediaries Guidelines) Rules, 2011, Terms of Use or Privacy Policy, as amended/re-enacted from time to time.

3.2 You agree not to collect or harvest any personally identifiable information, including account names, from the Platforms, nor use the Platforms for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Platforms with respect to its User information, transaction data, or communication. 

3.3 If You become aware of misuse of the Platforms by any person, please contact support@ezetap.com.

4. Termination or Suspension of Account
4.1 You shall be responsible for any and all activities that occur under Your account. The Company will not be liable for any loss that You may incur as a result of someone else using Your account, however, You could be held liable for losses incurred by the Company or another party due to someone else using Your account. You agree that the Company may at any time and for any reason, terminate Your access to Your account, or restrict or suspend Your access to all or any part of the Platforms at any time, for any or no reason, with or without prior notice, and without liability. If there is a suspicion of untoward or illegal activity, We may suspend Your account immediately. 
  5 Preservation/Disclosure
5.1 You acknowledge, consent and agree that the Company may access, preserve and disclose Your account information if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to: 

• comply with legal process nationally or internationally; 
• enforce this Agreement;
• respond to claims that any Content violates the rights of third parties;
• protect the rights, property or personal safety of the Company, its users and the public; or 
• pursuant to the terms of the Privacy Policy www.ezetap.com/policies-ezetap;
• We may use Your information to reach You for marketing or promotional purposes through any channel.

6 Security Components
6.1 You understand that the Platforms and software embodied within the Platforms may include security components that permit digital materials to be protected, and that use of these materials is subject to usage rules set by the Company. You may not attempt to reverse engineer, override, disable, circumvent or otherwise interfere with any such security components and usage rules embedded into the Platforms.

7 Links to Third Parties
7.1 For informational or educational purposes, the Company may provide referrals to third party content or links to third party websites, including companies that have a relationship with Our Company (i.e. advertisers, affiliate partners, strategic partners, or others). We are not responsible for examining or evaluating, and We do not warrant the products or offerings of, any of these businesses or individuals, or the accuracy of the content of their applications or websites. The Company does not assume any responsibility or liability for the actions, product, and content of any such applications or websites. Before You access or visit any third party applications or websites, You should review the applicable terms of use and prevailing policies for such applications or websites. If You decide to access any such third party platform, You do so at Your own risk. We will not be liable for any loss or damage incurred as the result of any transaction on such third party websites. While interacting with any such third party found through the Platforms, We strongly encourage You to exercise reasonable diligence as You would in traditional off line channels and practice judgment and common sense before committing to any transaction or exchange of information.

8 Trademark, Copyright and Restriction
8.1 The Application and the Website are proprietary software developed and made available exclusively by the Company. The Company is the sole owner of the Application and the Website, and all software created to make the Application and Website available to You. The Company provides You with a single limited license to download/ use and access the Platforms on Your mobile telephone devices for the limited purpose of using the services. The license is specifically personal, non-transferable, and non-exclusive. All content on the Platforms, including, but not limited to, designs, text, graphics, graphs, images, information, logos, button icons, software, audio files and any other content (“Content”) are the exclusive and sole property of the Company. 

8.2 All icons and logos are trademarks of and proprietary to the Company. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

8.3 All Content is the exclusive copyright of the Company or its licensors, except the third party content and link to third party applications or websites. Systematic retrieval of the Company’s Content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from the Company is prohibited. In addition, use of the Content for any purpose not expressly permitted by the Company in these Terms is prohibited and may invite legal action. 

8.4 Except as specifically provided herein or elsewhere in the Platforms, no Content may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without the Company’s prior express written permission. You may not add, delete, distort, or otherwise modify the Content. Any unauthorized attempt to modify any Content, to defeat or circumvent any security features, or to utilize the Platforms or any part of the Content for any purpose other than its intended purposes is strictly prohibited.

8.5 All Content on the Platforms, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Content on the Platforms is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the Company, modification of the Content, use of the Content on any other website, application or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is commercial use for the purposes of these Terms.

8.6 You agree to be fair, accurate and non disparaging while leaving comments, feedback, testimonials and reviews (“Feedback”) on or about the Website or Application or the services and You acknowledge that You transfer all rights in such Feedback to Us and that We will be free to use the same as We may find appropriate. 

8.7 The Company respects the intellectual property of others. In case You feel that Your trademark or copyright has been infringed, You can write to Us at support@ezetap.com.

9 Terms and Termination
9.1 These Terms of Use shall remain in full force and effect for so long as You use the Platforms. You may delete Your account at any time, for any reason, by following the instructions on the Platforms. 

9.2 The Company reserves the right to terminate the services or the Platforms without prior notice. Your account or Your access to the Platforms maybe terminated immediately, with or without notice to You, and without liability to You, if the Company believes that You have breached any of these Terms, the Privacy Policy, or any false or misleading information, or interfered with use of the Platforms by others.

9.3 The Company reserves the right to cancel delete or deactivate Your Account, if it believes the same has been compromised, or is being used fraudulently, at its own discretion.

10 Disclaimer of Warranties and Liability
10.1 Ezetap does not provide any warranty or liability for the Platforms, its devices, or its services. 


11 Exclusions and Limitations
11.1 Those who access or use the Platforms from other jurisdictions do so at their own volition and are responsible for compliance with the local law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, in certain jurisdictions, some of the above limitations of liability may not apply to You; all other provisions of these Terms remain in full force and effect.

12 Indemnity
12.1 You agree to defend, indemnify and hold harmless the Company, its subsidiaries, affiliates, subcontractors, officers, directors, employees, consultants, representatives and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or expenses (including but not limited to attorneys’ fees and costs) arising from: 

• Your use of and access to the Platforms; 
• Your violation of any Terms and the Privacy Policy contained herein; 
• Your violation of any third party right, including without limitation any copyright, property, or privacy right;
• Your violation of any applicable law. 

13 Additional Terms
13.1 We may also require You to follow additional rules, guidelines or other conditions in order to participate in certain promotions or activities available through the Platforms, to obtain certain premium Content through the Platforms, or for other reasons. These additional terms are part of this Agreement, and You agree to comply with them when You participate in those promotions, or otherwise engage in activities governed by such additional terms.

13.2 You will also be required to follow any terms, policies, and additional terms of any third parties or banks that are our partners. Check HDFC Bank terms

13.3 We reserve the right at any time to modify, edit, delete, suspend or discontinue, temporarily or permanently the service or any of the Platforms (or any portion thereof) with or without notice. You agree that We will not be liable to You or to any third party for any such modification, editing, deletion, suspension or discontinuance of the Platforms.

13.4 This Agreement and any rights and licenses granted hereunder, may not be transferred or assigned by You, but may be assigned by the Company without restriction.

13.5 This Agreement together with the Privacy Policy and any other legal notices published by the Company on the Platforms, shall constitute the entire agreement between You and the Company concerning the Platforms and governs Your use of the Platforms, superseding any prior agreements between You and the Company with respect to the Platforms.

13.6 The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the Parties nevertheless agree that the court should endeavour to give effect to the Parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

13.7 These Terms are governed by the laws of India. Any matters arising under these terms shall be subject to the exclusive jurisdiction of courts located in Bangalore.

 

 

This Disclaimer should be read in conjunction with the Terms of Use of www.ezetap.com. Any terms not defined herein, shall be read as per its definition in the Terms of Use. 

1. You shall be responsible for Your use of the Platforms. You undertake to supervise and be responsible for accessing the Website and using the Application under Your account and absolve the Company from any liability on this account. You also warrant that all information supplied by You for accessing the Website and using the Application, including without limitation Your name, email address, mobile number, KYC details, debit/credit card number or bank account is correct and accurate, and belongs to You. 

2. Any information provided to You through the Platforms should not be treated as financial advice. The Company shall not be held responsible for any reason whatsoever, for any losses or damages incurred by You due to the use of the Platforms. The service is provided to You, to facilitate payments for legal transactions. 

3. The Device and Service is being provided by Ezetap in association with other third parties and stake holders including, but not limited to, banks, communication carriers, server and wallet service providers, data processors, or clearing houses, and payment gateways (“Third Party Service Providers”) through which transactions may be passed, originated or authorized. Third-Party Service Providers may have their own terms and conditions and are also be guided by applicable laws, rules and regulations. You will be subject to the terms and conditions of all the applicable Third-Party Service Providers and all applicable laws, rules, regulations, directives and notifications as may be amended from time to time.
 

4. You accept and agree that the services offered by Ezetap maybe subject to approval of the Third-Party Service Providers, and other third party partners, and undertakes to duly abide by the applicable guidelines, bye laws, rules and regulations. Ezetap provides the services on a best effort basis and shall not under any circumstances whatsoever be liable to You or to any third party in relation to or in connection with Your use of the Platforms, for any loss, damage whether direct, indirect, consequential, exemplary, or for any interruption or loss of use of data, business, profits. 

5. We only facilitate the payment between the Third Party Service Providers and merchants. Our platforms can be used to facilitate the payments for the products and services bought from the merchant. We shall not be liable or responsible for any product or services purchased from the merchant. It is Your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the Platform or on the internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects on the Platforms will be corrected. 

6. Ezetap, and its Third Party Service Providers, do not warrant that the data, software, functions, or any other information offered on or through the services, the Platforms or any reference sites will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. 

7. Ezetap, and its Third Party Service Providers, do not warrant or make any representations regarding the use or the results of the use of the services, the Platforms or any reference sites in terms of correctness, accuracy, reliability, or otherwise. 

8. You understand and agree that if You use, access, download, or otherwise obtain information, Content, or data through the services, the Platform or any reference sites, it is at Your own discretion and risk and that You will be solely responsible for any damage to Your property (including Your computer system and device) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on Our behalf and You should not rely on any such statement. 

9. The information and views contained on the Platforms are based on information available and believed to be correct to the best of Our knowledge and We do not assume responsibility for the accuracy or for any loss arising out of any information contained herein. This is not a solicitation to avail any service or device, and the Company does not warrant or make any representations regarding the use or the results of the use of any device or service.

10. The Company shall not be responsible or liable if any unauthorised person hacks into or gains access to the Platforms, or Your accounts. 

11. All Content on the Platforms, (including but not limited to software), products and services, included on or otherwise made available to You through the Platforms are provided on "AS IS" and "AS AVAILABLE" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, the Company does not warrant that:

• The Platforms and services will be constantly available, or available at all, or is error-free;
• The information on the Platforms is complete, true, accurate or non-misleading;
• The quality of any services, Content, information, or other material on the Platforms will meet Your expectations or requirements; or
• Any software used and/or licensed in connection with the Application will be compatible with other third party software or devices nor that operation of the Application and the associated software will not damage or disrupt other software or hardware.

12. Ezetap specifically disclaims any warranties of any kind, expressed or implied including without limitation any warranty or merchantability or fitness for a particular purpose with respect to the device and/or services provided hereunder. Without limiting the generality of the foregoing, Ezetap does not guarantee or warrant that the services will be uninterrupted or error free. 

13. The Company, its affiliates, their respective investors, directors, employees, agents, and suppliers shall not be liable, at any time for any, direct, indirect, punitive, incidental, special, consequential, damages arising out of or in any way connected with the use of the Platforms, whether based in contract, tort, strict liability, or other theory. 

14. SUBJECT TO APPLICABLE LAWS, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, THEIR RESPECTIVE INVESTORS, DIRECTORS, ITS EMPLOYEES’, ITS AGENTS’, THIRD PARTY SERVICE PROVIDERS, PARTNERS, AND CONTRACTORS’, AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE AFORESAID SERVICES SHALL NOT EXCEED THE PAYMENTS ACTUALLY RECEIVED AND RETAINED BY THE COMPANY FROM YOU, FOR ANY AND ALL CAUSES OF ACTION BROUGHT BY YOU OR YOUR AGENTS.

 

Following are the general terms and conditions that constitutes our shipping policy
1. All the Ezetap M-POS or POS Devices and related accessories (“Devices”) are sold and delivered by Ezetap Mobile Solutions Private Ltd. (“Ezetap”) within India. For International orders, please get in touch with sales@ezetap.com.
2. For domestic shipping, statutory forms may be required from customer, based on order value and delivery location. Ezetap Sales Operations or Account Management shall get in touch you.
3. Order shall be dispatched only when statutory forms duly authorized are received by Ezetap.
4. Orders are processed from Monday to Friday. Orders are not shipped on Weekends and Public holidays.
5. Orders processing depends on stock availability and volume of orders. 
6. Ezetap strives to process and dispatch all Orders with order quantity of 1 to 100 units within 5 working days from the receipt of statutory forms. 
7. Ezetap sales operations or Account Management shall communicate possible dispatch timelines in the case of 1) Order quantity exceeding 100 units, 2) Stock unavailability, 3) High volume of orders in hand and/ or any other reason thereof.
8. Ezetap shall make all reasonable efforts to fulfil orders within the communicated timelines.
9. Ezetap engages third party courier partners to deliver goods. The customer acknowledges that the terms and policies of such partners are different from Ezetap’s terms and policies, and customer shall be subject to such third party terms and conditions.
10. Delivery timelines may vary based on location, Partner’s Time-to-Deliver, availability of reliable partner in location. Typical Estimated delivery timelines and charges given below.
11. Ezetap incurs relatively high delivery charges on lower order quantities and order value. Shipping charges depends on weight, volume, volumetric-weight and delivery locations. The applicable shipping charges are as set forth below. Any taxes applicable on shipping will be additionally charged. 

Delivery Location Estimated Delivery Time
Tier1/ Metro 1-3 business days
Tier2/Tier3 Cities 3-5 business days
Others Best effort basis only. 

Order Quantity Shipping Charges/unit
<25 units Rs 40
26-50 units Rs 35
51-100 units Rs 25 
>100 units Rs 15
Shipping charges may vary as Octroi and/Or Local taxes are applicable in certain locations.

12. Waybill numbers are communicated to customers upon pick up from our shipping locations. Waybill numbers are active within 24 hrs in the merchant’s websites.
13. Ezetap may not deliver to certain locations outside of Partner’s service-area. Customer may be requested to provide alternate addresses to deliver.
14. Please get in touch with support@ezetap.com or call toll free 18002000313 in case your orders are not received within the estimated timelines.
15. Please note, for international orders, shipping terms are ‘Ex-works’. Please be aware of custom duties, Local Taxes, order handling charges, insurance charges, documentation charges. All of such charges are additionally applicable. Ezetap’s rates/charges on shipping and delivery timelines for international orders are dependent on the destination, volume, and local law requirements. Please contact your local logistics partner.

16. The customer is requested to examine the Devices on delivery and to collect the payment receipt, thereon.
17. If, there is any damage or defect caused to the Devices during the delivery the customer may raise a complaint about the same and return such Device to Ezetap within 7 days from the date of the delivery. Post delivery of the Device to Ezetap, Ezetap will hold an internal enquiry. If the enquiry concludes that, there is manufacturing defect in the Device or if any damage has been caused to the Device during the delivery, Ezetap at its discretion may: 
a) dispatch a new Device to the Customer within 5 working days from the receipt of statutory forms for the new Device, subject to weekends and public holidays, or
b) provide a refund. The refund will be processed within 90 days from the date of confirmation of any such defect or damage to the Device. 
18. The Device will not be returned if it is damaged any time after it is delivered to the customer.

 

Ezetap believes in providing its customers with the utmost customer satisfaction. However, in the event of any unforeseen or unfortunate event, the customer may choose to cancel or discontinue the Ezetap service (“Service”) or the use of the Ezetap m-pos device (“Device”), and the amount paid by the customer will be returned to the customer’s bank account. This process will be as set forth in the agreement executed between Ezetap and the customer. In the event that no such process has been set forth in the agreement, then the cancellation and refund policy will be as per the process set forth below. 

1. Pre-implementation of the Device/Service: When the customer has paid the full amount (refundable deposit, installation charge and subscription fee) for the Service and/or the Device, and subsequently decides to cancel our Device/Service before the implementation of the Service, the entire amount shall be refunded back to the customer, provided that the Device is returned to Ezetap in a usable condition. Please note that the refundable deposit comprises of the Device cost, and if the Device is not returned after termination of the Service, the customer will not receive the refundable deposit back. All refunds will be credited to the customer's bank account within 90 days from the date of termination of Service and return of the Device.
 

2. Post-implementation of the Device/Service: Post installation/implementation of the Device and/or Service, Ezetap will only the refund the refundable deposit to the customer, provided that the Device is returned to Ezetap in a usable condition. Please note that the refundable deposit comprises of the Device cost, and if the Device is not returned after termination of the Service, the customer will not receive the refundable deposit back. All refunds will be credited to the customer's bank account within 90 days from the date of termination of Service and return of the Device.
 
3. Force cancellation of the Device/Service by Ezetap: In the event that Ezetap is desirous of terminating the Services provided to the customer (for e.g., if the customer fails to pay the monthly rental), Ezetap will provide the customer with 3 months to pay the pending amounts. If the customer does not pay the pending amounts, at the end of the 3rd month, Services will be cancelled, and the pending amount which is to be paid by the customer, will be reduced from the refundable deposit, and the remaining refundable deposit will be credited back into the customer's bank account within 90 days from the date of termination of Service and return of the Device, provided that the Device is returned to Ezetap in a usable condition. Please note that the refundable deposit comprises of the Device cost, and if the Device is not returned after termination of the Service, the customer will not receive the refundable deposit back. In the event that the pending amount payable to Ezetap from the customer exceeds the refundable deposit, and if the same is not paid to Ezetap within 15 days from date of communication to the customer, Ezetap has the right to take appropriate legal action.

 

ONE VISION

“To be the single solution through which businesses complete any financial transaction with their customers, supporting every instrument and method that their customers want to use.”

DISRUPTOR. INNOVATOR. PAYMENTS LEADER.

Being founded in the year 2011, at Ezetap, veterans from payments, hardware, cloud, SaaS industries have joined hands for the sole purpose of ushering in a new era of a frictionless digital payment ecosystem in India. Ezetap has deployed over 3,00,000 smart service points on its platform with customers ranging from brick-and-mortar retailers, e-commerce players, leading enterprises, and financial inclusion organizations.

Ezetap processes over US$3 billion transactions annually and has been ranked three times in-a-row by CNBC in their Global Top 50 Disruptor List, from 2016 to 2018. We have raised $51million in funding, investors include Social Capital, the Silicon Valley firm led by former Facebook executive Chamath Palihapitiya, Helion Advisors, American Express, Li Ka-Shing’s Horizons Ventures, JS Capital (Jonathan Soros) and Prime Venture Partners.

At Ezetap, we are fundamentally changing how hundreds of millions of people pay for goods and services daily. We enable businesses to accept any form of payment via any digital instrument (cards, wallets and apps), all through a single interface. We are a full stack company having end-to-end capabilities to handle digital payment processing right from switching to reconciliation, using our own hardware and software.




Standard Timelines of Settlement
Payment ModesTimelines
Card/UPI/BQRT+1
CNP & WalletsT+2

  1. CUSTOMER COMPLAINT MECHANISM

    Complaint Registration Requests are being raised to Ezetap Support Team via Emails/Calls. The flow of complaint registration and resolution is provided through the image below:

  2. COMPLAINT ACKNOWLEDGEMENT

    Once a query has been raised through email, auto acknowledgement response is immediately triggered with a new ticket being generated. For queries raised over a call, tickets are being generated and shared with customer over call and also details are being shared by email as an acknowledgement.

  3. RESOLUTION TIMELINES

    Usual technical or functional issues/queries are fixed within 2-7 business days; however, the resolution time depends on the complexity of the issue at hand. As per information shared in point 2, at time of acknowledgment, details shared in email includes Ezetap escalation matrix for convenience to the customer in case they need to contact the next level in Customer Experience Team.

     
    Issue TypeTAT
    General conplaints regarding the functioning of the solution2 to 7 business days
    Cases involving third party service providers/partners10 business days
    Chargeback related cases180 business days
    Legal disputes/Fraud/Holding of settlement fundsOn a case to case basis

  4. GRIEVANCE REDRESSAL MECHANISM

    1. PROCESS OF DISPUTE RESOLUTION

      As per merchant/customer query pertaining to chargeback/refunds/ cancellations/software and hardware related etc., Ezetap Support Team does a first level of troubleshooting to resolve the query. if any further assistance is required for closure, the query gets assigned to concerned internal team & Merchant Query gets Resolved based on TAT/ criticality of the query

    2. TURNAROUND TIME

      Ezetap has strictly implemented the industry standards for resolution of a query based on the nature and criticality of the query. In addition, a complaint escalation mechanism is instituted that includes a Nodal Officer of resolving any escalations.

      Ezetap also strictly follows:

      ESCALATION MATRIX

      1. The settlement/refund/ cancellation cycle timelines that are specified and mandated by the RBI in the circular no. DPSS.CO.PD No.629/02.01.014/2019-20].
      2. The dispute cycle on queries received based on card union timeframes pre-defined.

      First Response via email or SMS
      Contact Center
      support@ezetap.com
      Escalation LevelSupport PersonContact No.EmailTAT
      1Lokeshwari9066309995supportescalationlevel1@ezetap.com4 hours
      2Nitikant9739057007supportescalationlevel2@ezetap.com24 hours
      3Manjunath N9886069143supportescalationlevel3@ezetap.com manjunath.n@ezetap.comT+1
      4Alop Mehta
      		alop@ezetap.com8 hours
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