Digitising electricity bill payments

Solution

An extensive and unified payment solution

Ezetap offered a combination of hardware and a software solution which was deployed across three power distribution companies - NESCO, WESCO and SOUTHCO.

• Integrated Payment Solution: Ezetap built a custom application for OERC’s bill payment collection process, which was pre-installed on the Android A920 device and was deployed with all field agents. The custom app along with the device, allows OERC tax agents to accept any mode of payment – debit card, credit card, UPI, and cash from their customers. The Android A920 device also doubles up as a card reader and has an in-built printer using which the agent can easily print a physical receipt.
• Real-time Transaction Update: All transactions recorded on the device, irrespective of the payment mode, are updated on the server and can be viewed and tracked in real-time from any location, including the head office.
• Instant Receipt Generation for the Customer: Ezetap provided instant generation of tax receipt, both in digital and physical form.The receipt can be generated multiple times and printed at the time of payment collection. This digital receipt can also be sent to the customer on their email or mobile number.
• Advance Payment Collection: OERC’s app has an additional feature for advance payment collection. At the time of payment collection, the customer can choose to make an advance payment for the next billing cycle, and the agent will be able to accept the payment as well as record this in the app. At the time of actual payment for the respective billing cycle, the pre-paid amount is adjusted and only the pending amount is reflected.
• Automated Reconciliation: Three-way automated reconciliation and reporting dashboard is also present. The tax invoice, transaction, as well as settlements data are auto-reconciled across banks and payment modes. This data is saved in the server and provided in the form of a single dashboard for easy viewing.