With Ezetap, OERC was able to achieve its vision of digitising electricity bill payment collection in Odisha.
75% Reduction in cash pilferage
30% Increase in agent efficiency
OERC had an obsolete payment process with cash-heavy bill collections that led to delayed cashflow from the agency, high handling costs, inefficient and error-prone MIS reporting, and poor customer experience that led to overall operational inefficiency.
The board urgently needed to refurbish their bill payments experience which was vital to deliver an enhanced customer experience. The board was looking to collaborate with a payment service provider that could offer a comprehensive and unified payment solution, to help them digitise electricity bill collections across Odisha. They were looking for an integrated payment solution that would also help in digital doorstep payments.
Ezetap offered a combination of hardware and a software solution which was deployed across three power distribution companies - NESCO, WESCO and SOUTHCO.