Digitizing the world's largest subsidy program: LPG cylinder delivery
Digitizing the world's largest subsidy program: LPG cylinder delivery

Digitizing the world's largest subsidy program: LPG cylinder delivery


The Indian Oil Corporation Ltd. supplies LPG gas cylinders to over 47.5 million households via a network of 4990 Indian distributors. In partnership with IOCL, Ezetap launched EzeDelivery – a customized solution to drive digital payments, enable last mile delivery efficiency, and put an end to the problems arising due to cash pilferage.

Digitizing the world's largest subsidy program: LPG cylinder delivery

450+ Distributors digitised

Digitizing the world's largest subsidy program: LPG cylinder delivery

20 Lakh LPG deliveries recorded

 Customized Solution to Drive Digital Payments,

Story

Customized Solution to Drive Digital Payments,


The Indian Oil Corporation Ltd. supplies LPG gas cylinders to over 47.5 million households via a network of 4990 Indian distributors. In partnership with IOCL, Ezetap launched EzeDelivery – a customized solution to drive digital payments, enable last mile delivery efficiency, and put an end to the problems arising due to cash pilferage.

Improved IOCL’s operational through Digital Payments.

Goal

Improved IOCL’s operational through Digital Payments.


In India, problems with the distribution of LPG cylinders have been prevalent for decades. The delivery time of a domestic LPG cylinder sometimes runs into weeks, when it should ideally be 2-3 working days. This also impacts the operational efficiency of IOCL’s on-feet delivery fleet. To make things worse, cash pilferage is another issue that has been affecting IOCL’s operational revenue by a huge margin.

User-Friendly Universal Payment Acceptance Platform

Solution

User-Friendly Universal Payment Acceptance Platform


EzeDelivery is an integrated solution that has been customized for the Indian Oil & Gas (OnG) sector by Ezetap.

EzeDelivery comes with the last mile delivery tracking system. This assists agent and a user-friendly universal payment acceptance platform. The platform enables end customers to make payments via any mode – credit or debit card, mobile wallet, Bharat QR or UPI.

It captures the geo-coordinates of the customer’s delivery location, thus ensuring and monitoring the safe delivery of refills to the actual beneficiary. Furthermore, it authenticates deliveries with OTPs and a smart card-based solution that facilitates loyalty points. This provides distributors with a real-time delivery confirmation at their offices, thereby avoiding any foul play. This way, EzeDelivery enhances the efficiency of the system with an integrated dashboard that tracks all its stakeholders.

It also reduces the manual effort required from delivery agents and staff while reconciling payments at the end of a day. This directly improves efficiency, thanks to the auto-reconciliation feature and digitally generated memos.

Moreover, Ezetap also has a dedicated customer support team that is active throughout the year. Training programmes have been done on a large scale to ensure that the delivery fleet is well-equipped and has the right knowledge while accepting digital payments. Deployment programmes are also done to ensure that the reach is extended to every village and city across India wherever Indian households have an LPG connection.

massive_success

Massive Success


  • With Ezetap’s technology, 6 states and 450+ distributor agencies have already been digitized to date. Close to 2 Million (20 lakh) LPG deliveries have been recorded on the Ezetap platform. Ezetap’s integrated solution has resulted in multiple benefits for all the stakeholders involved.
  • It has increased customer satisfaction by ensuring the non-diversion of cylinder entitlements. In addition to several payment options, customers are also provided with smart digital cards, which they use to earn and maintain loyalty points for refill deliveries. Some also receive cash backs through wallet payments.
  • Distributors enjoy the increased efficiency of deliveries with GPS tracking of the delivery locations. The instantaneous, accurate, and digitized delivery confirmations have improved their operational efficiency, and have reduced working hours for staff and delivery agents. With digital payments, issues with fake currency or cash handling are also minimized. Furthermore, they have also strengthened their brand image by using state-of-the-art technology.
  • The Indian Oil Corporation Ltd. and the Government of India have also greatly benefitted from this partnership. The digitized delivery confirmations contribute to the Digital India initiative with real-time data capture and smart analytics, increased customer retention through loyalty programmes, and multi-mode payment options. Ezetap’s solution has also reduced system issues with a uniform load on the central server.
customer_speak

Customer Speak


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