Ezetap’s unified platform for omnichannel payments enabled Greater Chennai Corporation to digitize their tax collections.
Increase in agent efficiency by 45%
Reduced daily transaction failure rate from >200 to <5
GCC was using a payment acceptance solution for on-field tax collections that faced several issues. Before partnering with Ezetap, GCC used ot have traditional handheld payment devices that accepted only demand drafts and cheques. They were facing several issues such as frequent operational problems with the devices, time-consuming process of payment settlement, high cash handling charges and cash rotation issues, and the inability to offer multiple modes of digital payments.
GCC was keen on departing from cash-based payment collection and digitising the tax collection process. GCC was looking for a partner who could offer a solution that accepts newer forms of payments such as debit card, credit card, and QR code-based payments and transform the entire payment process. This would help them increase their tax collections while improving the citizens’ experience during property tax payments in Chennai.