Digitizing India’s largest state by enabling seamless G2C services
Digitizing India’s largest state by enabling seamless G2C services

Digitizing India’s largest state by enabling seamless G2C services


Rajasthan is India’s largest state with a population of close to 75 million citizens. Deploying a digital infrastructure across all 33 districts in the state was a herculean task, not just because of the scale of deployment, but also because Rajasthan has predominantly been a cash-dominated state.

Digitizing India’s largest state by enabling seamless G2C services

20K payment points

Digitizing India’s largest state by enabling seamless G2C services

75 Mn. lives touched

Citizens to go Digital

Story

Citizens to go Digital


Rajasthan is India’s largest state with a population of close to 75 million citizens. Deploying a digital infrastructure across all 33 districts in the state was a herculean task, not just because of the scale of deployment, but also because Rajasthan has predominantly been a cash-dominated state. Hence, to get citizens to go digital required a paradigm shift in their behaviour.

Digital Payments for G2C Services

Goal

Digital Payments for G2C Services


The goal was to provide an enable digital payments for G2C services like utility bills, taxes, death certificate, birth certificate, etc. and many non-G2C consumer services like recharging prepaid mobile, paying post-paid mobile bills, and more. And with time, more services with digital payments were to be added

 Providing Digital Payments for Citizens

Solution

Providing Digital Payments for Citizens


The Ezetap-Rajcomp partnership has been providing digital payments for citizens via two touch points:
a) Kiosks b) Tablets

The kiosks have been deployed state-wide with the help of system integrators, who have also integrated the Ezetap platform into the kiosk systems. These are called the e-Mitra Plus kiosks.

Secondly, several general stores and retail shops have been provided with tablets powered by Ezetap’s software. The software has been helping the retailer to manage inventory and billing, while also serving as a primary engine for KYC related requirements and G2C services. As a result, these stores have doubled up as e-Mitra agents.

Ezetap’s universal payment solution for Rajcomp was deployed via 20,000 self-service kiosks and assisted service points at retail shops. Ezetap’s superior payments platform was seamlessly integrated into all these touch points.

Ezetap’s unique ability to work with any hardware vendor bidding for the contract (be it Windows, Linux or Android-based O/S) was backed by the platform’s powerful integration capabilities. All technical requirements in both manned and unmanned service touchpoints are also being supported by the platform

massive_success

Massive Success


  • As a result of the Ezetap-Rajcomp engagement, the e-Mitra platform has been enhancing e-Governance programs by enabling quick, easy, convenient, and timely deliverance of services and entitlements.
  • For the rural population, it is an extremely viable scheme as they get access to all G2C services and directly get awareness about all the benefits available to them.
customer_speak

Customer Speak


Digitising tax collections for Guwahati Municipal Corporation
Digitising tax collections for Guwahati Municipal Corporation

Digitising tax collections for Guwahati Municipal Corporation

Delivering superior customer experience with Ezetap
Delivering superior customer experience with Ezetap

Delivering superior customer experience with Ezetap

Facilitating last mile loan payment collections seamlessly
Facilitating last mile loan payment collections seamlessly

Facilitating last mile loan payment collections seamlessly